What We Collect and Why We Collect It
When you open an account with us, we collect the information you provide directly — your name, email address, phone number and, where required, identity verification documents. When you deposit or withdraw using bKash, Nagad or Rocket, we record transaction references and wallet identifiers to process
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your request and maintain an accurate account ledger. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — your browser type, IP address and how you navigate the platform — to keep your account
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secure and to detect unusual login activity. Cookies help us remember your preferences between sessions so you are not starting from scratch each time you return. We process this data to operate your account, verify your identity as required by our compliance obligations, and deliver the
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platform experience you expect. We do not sell your personal data to advertising networks or unrelated third parties. Where we share data with payment processors like bKash, Nagad or Rocket, that sharing is limited strictly to completing your transaction. Retention periods vary by data type; account
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records are kept for as long as your account remains active and for a period after closure as required by applicable rules.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.